For over 22 years Telecorp Products, Inc has tailored communications solutions to fit specific call center needs for multiple PBX types.

Components of Telecorp include:

• Call Center Software: including historical reporting—important to identify long-term trends and assess historical performance of both ACD queues and agents, quality monitoring—allowing you to monitor and evaluate your agents’ customer service either automatically or on-demand, and real-time—keeping you on top of what’s going on as it happens.
• Wall Displays: for real-time data on LEDs, LCDs/Plasmas, or projection screens.
• Call Recording: for quality assurance, training purposes, and more!
  

Offering multiple services for comprehensive data is what sets Telecorp apart and places you ahead of the competition.

Please browse through our products and services and feel free to contact us with any questions. We can work with you to equip your domestic and outsourced call centers. Our sales team is your resource for optimizing your business and maximizing your ROI. We look forward to speaking with you!

Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend the value of multi-vendor networks

WALLED LAKE, MI –Telecorp Products, Inc, a call center software and solutions provider, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

Telecorp Products is the developer of Wall Display PLUS, an application/application family that translates communications system, production, and online data into an easy-to-read display for plasma, LED, or projection.  As a result, companies can continue to make back-end data easy to read and apply for the end users.

Avaya DevConnect

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.  Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multi-vendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

"Working with the Avaya through the DevConnect program has allowed us to remove many complexities from our development cycle. We are now able to narrowly focus on delivering quality products our customers want without having to devote man hours to understand the ever changing realities of the Telecommunications world. Our customers want results, and we can bring them to market sooner and with higher quality teamed with Avaya,” said Mark Eckler, director of Development, Telecorp Products.